Box Office/House Management

Box Office Representative (part-time, posted 11-2-21)

Merrimack Repertory Theatre, a professional theatre in downtown Lowell, MA, is seeking a part-time Box Office Representative.

The position requires an attentive, courteous, and detail-orientated individual to help with the daily duties of the box office. This includes contact with our patrons (including a large subscriber base), ticket sales, and general office up-keep. Box office representatives play an integral role in creating a positive experience for our patrons. The successful applicant will be a responsible, mature, punctual team-player with a warm and friendly attitude and an appreciation for the performing arts.

All MRT employees are expected to embrace our mission statement and current strategic plan tenet of modeling Equity, Diversity, and Inclusion at our core. MRT staff works in a manner consistent with these values by providing ongoing training, education, and action toward becoming an anti-racist and equitable institution across all races, ethnicities, abilities, sexual and gender expressions.

Essential Duties and Responsibilities:

Handling and processing single and subscription ticket sales via phone and computer• Informing patrons about upcoming performances, providing descriptions, dates, times, and additional information to help them with their purchasing decisions.• Assisting patrons with venue information, including directions, local dining, parking, special needs accessibility, etc. • Welcoming guests to MRT for performances and fulfilling will call and/or ticket sale requests.• Maintaining a positive and professional attitude at all times.


Required evening and weekend availability on a regular basis• Excellent customer service skills• Experience in the arts, entertainment, retail, hospitality, or customer service• Experience with Microsoft Office applications. (Excel, Word, Outlook)Position


10 - 20 hours per week, schedule changes during non-show weeks• $15/hour• Seasonal - ending in May with potential to return in September • Weekend and evening hours required