Box Office/House Management

Please see below: Box Office Representative (2 positions) and Assistant House Manager (1 position)

BOX OFFICE REPRESENTATIVE (TEMPORARY, PART-TIME)
The Box Office Lead Representative serves as one of the organization’s most high-profile, public faces. The position’s greatest responsibility is to ensure superior customer service for the entire MRT community – efficient, thoughtful, thorough service with a genuine sense of appreciation for the patrons, board, volunteers, staff, and artists.

All MRT employees will embrace our mission statement and current strategic plan tenet to model Equity, Diversity, and Inclusion at our core. MRT works in a manner consistent with these values by providing ongoing training, education, and action toward becoming an anti-racist and equitable institution across all races, ethnicities, abilities, sexual and gender identities.

Responsibilities, in addition to general customer service duties:
• Answering phones and checking email to sell tickets and subscriptions and record donations;
• Distributing tickets and providing information to customers;
• Assisting in the maintenance of the organization’s database;
• Assisting with off-site events and in-theatre audience events when needed;
• Other tasks as assigned.

Qualifications
• Full Covid vaccination required (including booster, if eligible)
• Minimum one year experience in phone sales, customer service, retail, or similar
• Experience with basic computer software, especially customer service/relations software. Experience with AudienceView or another arts customer service system preferred.

Details/Apply
• $18 an hour from September through February 5, 2023. Additional employment may be available after that time period.
• The position requires nights and weekends
• To apply, send a resume or letter to Box Office Manager Tim Sheils at tim.sheils@mrt.org.

ASSISTANT HOUSE MANAGER (TEMPORARY, PART-TIME)
The Assistant House Manager serves as one of the organization’s most high-profile, public faces. The position’s greatest responsibility is to ensure superior customer service for the entire MRT community – efficient, thoughtful, thorough service with a genuine sense of appreciation for the patrons, board, volunteers, staff, and artists.

Responsibilities, in addition to general customer service duties:
• Serves with the Box Office Manager and House Manager as the point persons for audience services, welcoming and managing patrons to guarantee their safety and comfort;
• Coordinates patron services and provides actor support;
• Serves as supervisor and coordinator for the ushers and other volunteers, concessions personnel, parking attendants, and occasional maintenance, repair, and cleaning contractors;
• Helps manages concessions, including inventory, operations, licensing, and reporting;
• Works closely with the staff of Lowell Memorial Auditorium and the City of Lowell on behalf of MRT;
• Manages and coordinates all non-performance events at Liberty Hall, including talkbacks, readings, parties, etc.
• Assists with off-site events when required;
• Serves as key administrator for front of house operations.
• Other tasks as assigned.

Qualifications
• Full Covid vaccination required (including booster, if eligible)
• Minimum one year experience in house management, customer service, retail, or similar
• Experience with basic computer software.