Box Office/House Management

Box Office – Lead Representative

Merrimack Repertory Theatre, a professional theatre in downtown Lowell, MA, is seeking a person to work as a Box Office/Lead Representative. This person must be available weekends and some evenings. The position serves as a supervisor in the absence of the Box Office Manager. The position requires an attentive, courteous, and detail-orientated individual to help with the daily duties of the box office. This includes contact with our patrons (including a large subscriber base), ticket sales, concessions, and general office upkeep. The successful applicant will be a responsible, mature, punctual team-player with a warm and friendly attitude and an appreciation for the performing arts.

Essential Duties and Responsibilities:

· Handling and processing single and subscription ticket sales via phone and computer

· Informing patrons about upcoming performances, providing descriptions, dates, times, and additional information to help them with their purchasing decisions.

· Supervising other representatives in the absence of the Box Office Manager

· Assisting patrons with venue information, including directions, local dining, parking, special needs accessibility, etc.

· Welcoming guests to MRT for performances and fulfilling will call and/or ticket sale requests.

· Maintaining a positive and professional attitude at all times.

Qualifications: Required day, evening, and weekend availability on a regular basis Excellent customer service skills Experience in the arts, entertainment, retail, hospitality, or customer service Experience with Microsoft Office applications. (Excel, Word, Outlook) Position Details: 30 hours per week, schedule changes during non-show weeks $15/hour Seasonal – September - May Day, weekend, and evening hours required www.mrt.org

TO APPLY: Send a resume and brief cover letter to jobs@mrt.org. No phone calls, please.

Box Office Rep/House Manager Assistant

Merrimack Repertory Theatre, a professional theatre in downtown Lowell, MA, is seeking a person to work as a Box Office Representative and House Manager Assistant. The position requires an attentive, courteous, and detail-orientated individual to help with the daily duties of the box office and house manage shows. This includes contact with our patrons (including a large subscriber base), ticket sales, concessions, and general office upkeep. The successful applicant will be a responsible, mature, punctual team-player with a warm and friendly attitude and an appreciation for the performing arts.

Essential Duties and Responsibilities:

· Handling and processing single and subscription ticket sales via phone and computer

· Serving as house manager at least two performances a week, including the management of concessions and the coordination of volunteer ushers.

· Informing patrons about upcoming performances, providing descriptions, dates, times, and additional information to help them with their purchasing decisions.

· Assisting patrons with venue information, including directions, local dining, parking, special needs accessibility, etc.

· Welcoming guests to MRT for performances and fulfilling will call and/or ticket sale requests.

· Maintaining a positive and professional attitude at all times.

Qualifications: Required day, evening, and weekend availability on a regular basis Excellent customer service skills Experience in the arts, entertainment, retail, hospitality, or customer service Experience with Microsoft Office applications. (Excel, Word, Outlook) Position Details: 32 hours per week, schedule changes during non-show weeks $15/hour Seasonal – September - May Day, weekend, and evening hours required www.mrt.org

TO APPLY: Send a resume and brief cover letter to jobs@mrt.org. No phone calls, please.